How do I return an item?

Easy Returns

With Shell Sheli's no hassle return policy, you never have to worry about getting the wrong item!

Return and Exchange Rules

If there was a mistake in your order, please contact directly, and do not follow the form below.

Shell Sheli accepts returns for all merchandise within 30 days of receipt.
The item must be in brand new or like new condition.

All sales are final on any item purchased through an external promotion coupon (eg. Jewpon etc.) and on clearance items, but items that were purchased in the same ticket as the promotion item can be exchanged even if a discount was applied to those items.

How to return

  1. Fill our initiate return form here.
  2. Follow the instructions presented in the return form to obtain a packing slip. Please print out the packing slip and insert with your return package.
  3. You must also include one of the following:

    - The packing slip that came with the order.

    - A copy of the confirmation email.

    - A copy of the order details from the "My Account" page